Customer Frequently Asked Questions
Below we have tried to answer or address some common concerns with our customers that we have encountered over the years.
A: We do not directly offer towing services. We however do encourage you to use Graham's Wrecker Service in Carrollton, TX. They are familiar with our processes, and where to leave the car, etc. Call Graham's at 972-242-0563.
A: All the standard credit cards are accepted. Visa, Mastercard, American Express, Discover. If you have a question about your preferred method of payment, please just give us a call at 972-241-1911 and ask about it.
A: Yes, especially with the local climate. You should always change your oil every three thousand miles to ensure the longevity of your engine.
A: Yes, the maintenance inspections on your car were designed to keep your car SAFE and DEPENDABLE by finding worn parts before they fail, preventing costly and unsafe situations.
A: No,you should always have a specialist work on your car. A specialist will be able to diagnose problems quicker and make repairs faster saving you expensive hourly labor charges.
A: Yes, we are able to provide you with reasonable service prices by not having the expensive overhead of a large dealership. At our shop you speak directly to the technician working on your car, eliminating the need for commissioned service advisors.
A: Most repairs made include a 2 year warranty, with some parts carrying a lifetime warranty. For a pleasant surprise, compare this warranty to that offered by other facilities.
A: We strive to offer same day service, although some repairs may take longer depending on the repair and parts availability.
A: Yes, we offer discounted rental cars through Enterprise rental cars. Call today for details.
A: Yes, we use a local towing service. For your convenience the towing charges can be added to your bill, if towing is arranged through our facility.
A: Yes, you are always welcome to wait on oil change services, although an appointment is recommended.
A: No, we are able to maintain your car while under the manufacturer's warranty. We can also advise you on needed warranty repairs before your warranty expires, leaving you with costly repairs.